Taxonomy for mobile applications of government services in municipalities of Argentina

Rocío Muñoz1,Juan Santiago Preisegger 1, Ariel Pasini, Patricia PesadoInstituto de Investigación en Informática LIDI (III-LIDI)*Facultad de Informática –Universidad Nacional de La Plata 50 y 120 La Plata Buenos Aires * Associated Center Commission of Scientific Research of the Province of Bs. As. (CIC) 1 Postgraduate Scholar UNLP

*The articles published in this section are academic publications whose property belongs to their authors and do not imply the cession of the author’s economic rights in favor of the CAP4CITY Project, its members or third parties.

Abstract- A taxonomy for the classification of mobile applications of government services in municipalities of Argentina is presented. It has a set of categories and subcategories that allow mobile applications to be classified according to the interaction of citizens with them. For the development of said taxonomy, 53 municipalities of Argentina were selected and 89 mobile applications offered and developed by said municipalities were analyzed. Finally, all the analyzed mobile applications were classified according to the defined taxonomy.

Keywords: Mobile applications, Taxonomy, Municipal governments, Citizen interaction.

Presentation at Argentinean Conference on Computing, Río Cuarto, Argentina, October 16, 2019